We know that choosing the right home warranty comes with a lot of questions. Our FAQ section is designed to give you clear, straightforward answers to everything that comes to mind regarding home warranties.
A home warranty is a service contract that helps cover repair or replacement costs when covered systems or appliances break down from normal wear and tear. Instead of paying the full bill out of pocket, you pay a premium, a set service fee, and we handle the rest within your plan limits. It is a practical way to manage unexpected repair costs throughout the year.
A home warranty helps homeowners manage the cost and stress of unexpected repairs. It is a simple, convenient way to stay ahead of unpredictable repair expenses.
Key benefits include:
Homeowners insurance generally covers damage from events like fire, theft, or storms. A warranty covers mechanical failures in covered systems and appliances due to everyday use, such as a furnace that stops heating or a dishwasher that quits mid-cycle. Many homeowners choose to have both for more complete protection.
Coverage depends on the plan you choose. Generally, our warranty coverage includes:
See our Plans page for a full breakdown of what is included.
When a covered item fails, you contact us or submit a claim online. We assign a qualified service professional to diagnose the issue and complete the repair based on your plan.
Typical exclusions can include:
Always check your contract for a full list of exclusions.
A manufacturer's warranty covers defects in a specific product for a limited time after purchase, often just one to two years. Our warranty plans cover multiple systems and appliances across your entire home, regardless of brand or age, for as long as your plan is active.
No, a home inspection is not required to buy our First Premier warranty service. Simply choose your plan, sign up, and you are covered. However, we expect systems and appliances to be in proper working order when your plan begins, and pre‑existing issues are generally not covered.
Yes, older systems and appliances can be covered if they are in working condition at the start of the plan. Age alone does not typically disqualify coverage.
We offer two primary plan options:
Both plans can be enhanced with add-ons to fit your specific situation, like a septic system, well pump, sump pump, pools, spas, or additional appliances.
Yes. You can upgrade your plan or add coverage options at any point during your agreement term. Simply reach out to our customer service team, and we will walk you through your options. Flexibility is built into how we work.
Our standard plan agreements run for one year from your coverage start date. At the end of your term, you can renew and continue your protection without any gap in coverage. Renewal is simple and straightforward.
Yes. Both the Premier and Platinum plans support optional add-ons, allowing you to extend your home protection plan to include items like pools, spas, well pumps, and more. You only pay for what is relevant to your home.
Consider a few key factors when comparing plans:
Our team is happy to help you decide. Just give us a call.
New plans typically include a brief waiting period of around 30 days from your enrollment date before coverage activates. After that, you can submit a claim for any covered item that breaks down. Your exact start date will be outlined in your agreement.
You can submit a claim online through our customer portal or by calling our support team directly. Once your claim is submitted, we will connect you with a service professional to schedule your repair. We aim to make the process as quick and stress-free as possible.
There is no hard cap on the number of service requests you can submit during your plan year. However, individual covered items may have dollar limits per item or per term. Your plan agreement will detail any specific caps that apply to your coverage.
No, pre-existing conditions that were known or visible before your plan's start date are generally not covered. Our goal is to protect you from unexpected breakdowns in the future, not from pre-existing or known conditions. We evaluate each situation fairly based on the details of your claim.
A service call fee is the amount you pay each time a technician visits your home for a covered repair. It is a flat, predictable cost, so you always know what to expect when you submit a claim, with no surprise charges added on top.
No, First Premier works with a network of service professionals in your area to handle covered repairs. So, we assign a qualified contractor from our network to ensure quality and pricing.
We work to schedule service as quickly as possible after a claim is submitted. Timelines can vary depending on the type of repair and local availability of service professionals, but we keep you informed every step of the way.
Our plans are focused on getting your covered items repaired and back in working order. In cases where a repair is not feasible, we will work with you on a resolution in line with your plan terms. Each situation is handled individually and fairly.
If something does not feel right, let us know right away. We can work with the contractor to address workmanship concerns within the timeframe specified in your agreement.
A real estate home warranty is a protection plan tied to a home sale that covers repairs to systems and appliances after closing. It gives buyers confidence in their new home and can help sellers make their listing more competitive. It is a valuable tool in any real estate transaction.
Home warranties help transactions move more smoothly and reduce post-closing disputes. For buyers, they limit the financial impact of early breakdowns. For sellers, they signal that the home has been responsibly maintained, which can speed up the sale.
Yes. Sellers can purchase our First Premier home protection plan during the listing period to cover repair costs that may arise before closing. It is a smart way to protect your investment and reassure prospective buyers about the condition of the home.
Yes, home buyers can purchase a plan after the closing date. There is typically a brief waiting period before coverage activates, but you do not need to have purchased the plan at closing to take advantage of it.
Yes. First Premier home warranties can be transferred to the new owner if you sell before your agreement term ends. A transferable plan adds real value to your listing and can be a strong selling point during negotiations.
A home warranty contractor is a service professional who partners with a warranty company to complete covered repairs on behalf of their customers. When a homeowner submits a claim, a contractor is dispatched to assess the issue and carry out the approved repair.
We look for service professionals who consistently deliver quality work. General criteria include:
Reach out to our support team to learn more about the onboarding process.
Once approved, contractors receive service requests when a customer in their area submits a claim for a covered item. They assess the issue, confirm coverage, and complete the repair. Contractors then submit their work order, and we handle payment directly.
Learn more about home warranties and get home maintenance tips and guides to stay prepared and make confident decisions.
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